Shipping
We have 2 distribution centers around the country to better service your needs. This will cut the lead-time and freight cost. Standard shipping is via UPS Ground and should take less than 2 weeks to reach you depending on your location. For express or urgent orders, please contact us directly for custom solutions.
Return Goods
• Please send us an email at service@bravexlocks.com or call +1(800) 315-9607 before returning, indicating your order number and return intention. Sometimes, we may ask for some picture information so that we can better understand your needs, and let us provide you with a solution beyond returns.
• We will offer you the return address and other details within 48 hours from Monday to Friday.
• If you do not contact us prior to returning your item, we will not be able to process your return.
Quality Warranty
Bravex Locks provide We provide relative quality warranty for different product series.
-- MKDZG1 Series: Lifetime Mechanical Warranty.
-- MKD-001 Series: A 5-year Warranty.
-- MKS-001/004 Series: A 5-year Warranty.
-- Smart Locks Series: A 5-year Warranty.
-- Handlesets & Replacements: A 3-year Warranty.
The company reserves the right to change/modify/interpret any of the Terms and Conditions of this policy.
For more information, please contact us by email at service@bravexlocks.com or calling us toll free at +1(800) 315-9607.
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